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IT Support Engineer

An E-commerce Company in Luxembourg
IT Support Engineer

Tasks and responsibilities

  • Respond to calls, monitoring alerts end e-mails regarding IT and automation issues.
  • First line support internally and second line support for our customers and you will own the resolution of these enquiries from start to finish.
  • Documentation of IT equipment and problem shooting. This will also involve re-thinking processes and defining new or more efficient procedures.
  • Escalating- and troubleshooting issues together with our technology partners.
  • Manage the availability of all IT equipment and infrastructure.
  • Interact with the DevOps team to improve our internal software.

Qualifications and skills

  • Bachelor degree in IT, a related field or equivalent trough experience.
  • An analytical mindset and proactive approach.
  • You can work independent and you are well organized.
  • A detailed understanding of the core internet technologies, telecom knowledge (VoIP) and Microsoft Windows system support.
  • Certification or experience with the following technologies is a plus: Citrix XenServer, Linux, Microsoft Server 2012 R2, Amazon Web Services, Cisco Routing and Switching, FortiNet FortiGate, Siemens SIMATIC S7 and Python scripting.
  • Very good knowledge of English. French or German is a plus.

Working place

Luxembourg is a small but multinational country with one of the highest living standard within the European Community and is one of the safest countries in the world. 
Luxembourg has a big international community. Nearly 50 % of the population comes from abroad. It is as well a base of European Institutions as the European Commission, the European Court and the European Investment Bank.
In the Grand Duchy, public life would be unthinkable without the coexistence and even the simultaneous use of several languages. English, French, German or Luxembourgish are spoken in the country.


The e-commerce company has an unique and innovative concept and was founded in 2002.         
Today it employs around 70 people. The company wants to expand its IT team with driven and passionate new staff members. Housing and attractive salary will be provided. 
If you are interested in this job profile, please address your CV and motivation letter to Your application will be handled confidentially.
El.paštas: Pasiūlymas galioja iki: 2017-04-12
    • Puslapio administratoriai:
    • Vaidotas Barzdėnas
    • Aurimas Gedminas
    • Dovilė Kurpytė
    • Šarūnas Paulikas
    • Rūta Bernotaitė
    • Justė Kareivaitė